bets77 Privacy Policy

Data Controller

For the purposes of this Privacy Policy, bets77 (operating at bets77.ws) is the data controller responsible for the personal data of players and website visitors processed through the bets77 platform and its associated services.

As the data controller, bets77 determines the purposes and means by which personal data is collected and processed. All data protection inquiries, access requests, and complaints may be directed to the bets77 data protection contact at [email protected].

Personal Data We Collect

bets77 collects personal data through several channels: directly from you during account registration and KYC verification; automatically through your use of the platform; and, in limited circumstances, from authorised third-party identity and payment verification providers.

bets77 does not collect sensitive personal data such as biometric data, health information, or political opinions, except where identity verification technology requires a facial comparison against a submitted document image, in which case this data is processed solely for verification purposes and not retained beyond the verification period.

Purposes of Processing

bets77 processes personal data for the following specific purposes:

• Account Creation and Management: To register your bets77 Account, verify your identity, manage your account profile, and maintain accurate account records.
• Service Delivery: To provide access to casino games, live dealer tables, sports betting markets, and all other bets77 platform features that constitute the services you have registered to use.
• Payment Processing: To process deposits and withdrawals, reconcile transactions, detect payment fraud, and maintain financial records in accordance with applicable anti-money laundering obligations.
• KYC and Regulatory Compliance: To verify player identity and age in compliance with our obligations under applicable gaming and financial regulations, and to fulfil our anti-money laundering (AML) and counter-terrorist financing (CTF) duties.
• Responsible Gaming: To monitor player activity for signs of problem gambling behaviour, enforce deposit and betting limits, and operate self-exclusion and cooling-off tools in line with our Responsible Gaming commitments.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, multi-accounting, and other prohibited conduct as defined in the bets77 Terms & Conditions.
• Customer Support: To respond to inquiries, resolve complaints, process disputes, and maintain records of support interactions for quality assurance and audit purposes.
• Platform Improvement: To analyse aggregated usage patterns and technical performance data for the purpose of improving the bets77 platform, fixing bugs, and developing new features.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent or where this is permitted on the basis of legitimate interest, subject always to your right to opt out.
• Legal Obligations: To comply with applicable laws, regulatory directions, court orders, and law enforcement requests requiring disclosure of player data.

Legal Basis for Processing

bets77 processes personal data only where a valid legal basis exists. The applicable legal bases for the processing activities described in this Policy are as follows:

• Contract Performance: Processing necessary for the performance of the contract between bets77 and the player, including account management, service delivery, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and CTF obligations.
• Legitimate Interests: Processing carried out for bets77's legitimate business interests, including fraud prevention, security monitoring, and platform analytics, where these interests are not overridden by the player's data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Data Sharing & Third Parties

bets77 does not sell personal data. We share personal data with third parties only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 network operators receive transaction data necessary to process deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Identity Verification Providers: Third-party KYC and AML screening services receive identity document data and player profile information for the purpose of verifying player identity and screening against sanctions and politically exposed persons (PEP) lists.
• Game Software Providers: Licensed third-party casino software providers receive game session data necessary for the delivery of their games and for auditing game outcomes. These providers operate under certified gaming licences with their own data obligations.
• Regulatory and Law Enforcement Authorities: bets77 will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required by law, court order, or regulatory direction.
• Fraud Prevention Networks: Aggregated and pseudonymised data may be shared with industry fraud prevention networks for the purpose of identifying multi-accounting, bonus abuse, and payment fraud patterns across the sector.
• Professional Advisors: Legal counsel, auditors, and compliance advisors may access personal data on a confidential basis where necessary for the provision of their professional services to bets77.

bets77 requires all third-party service providers who process personal data on its behalf to implement appropriate technical and organisational security measures and to process such data only in accordance with bets77's documented instructions.

Data Retention

bets77 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any applicable legal or regulatory obligations requiring retention for specified minimum periods.

General retention periods applied by bets77 are as follows:

• Active Account Data: Retained for the duration of the active account relationship plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of seven (7) years following the date of the transaction to satisfy accounting and AML audit trail obligations.
• KYC Verification Documents: Identity and address verification documents are retained for a minimum of five (5) years following account closure or the completion of the business relationship.
• Support and Communications Records: Customer support interaction records are retained for three (3) years from the date of the interaction, unless the matter relates to an unresolved dispute or regulatory inquiry.
• Technical and Usage Logs: Server access logs and session data are retained for a maximum of twelve (12) months unless required for an active security investigation.

Upon expiry of the applicable retention period, bets77 securely deletes or anonymises personal data so that it can no longer be attributed to an identified individual.

Security Measures

bets77 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or disclosure. These include:

• TLS 1.3 encryption for all data in transit between the player's device and bets77 servers;
• AES-256 encryption for all personal data stored in bets77 databases;
• Multi-factor authentication requirements for administrative access to production systems;
• Role-based access controls limiting employee access to personal data to only those whose job functions require it;
• Regular penetration testing and vulnerability assessments of the bets77 platform infrastructure;
• Intrusion detection and anomaly monitoring systems operating in real time;
• Documented incident response and data breach notification procedures.

Notwithstanding these measures, no online platform can guarantee absolute security. In the event of a data security incident that is likely to result in risk to players' rights and freedoms, bets77 will notify affected players and, where required, relevant regulatory authorities without undue delay.

Cookies & Tracking Technologies

bets77 uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device when you access a website. bets77 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the basic functioning of the bets77 platform, including maintaining your logged-in session state, remembering your language preferences, and ensuring security features operate correctly. These cannot be disabled.
• Performance Cookies: Used to collect aggregated information about how players use the bets77 platform — for example, which pages are visited most frequently and what error messages occur — for the purpose of improving platform performance. These cookies do not identify individual players.
• Functionality Cookies: Used to remember your preferences and personalise your bets77 experience, such as your preferred game categories or display settings.
• Analytics Cookies: Used to understand player behaviour patterns across the platform in aggregate to inform product development decisions. Analytics data is pseudonymised and not used to make decisions about individual players.

You may manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the bets77 platform. Strictly necessary cookies cannot be disabled without preventing use of the platform entirely.

Your Data Protection Rights

Subject to applicable law and the exceptions described below, you have the following rights with respect to your personal data held by bets77:

• Right of Access: You may request a copy of all personal data held about you by bets77, together with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by bets77. You may update basic account information directly through your bets77 Account settings panel.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent on which processing is based. This right is subject to legal retention obligations that may require bets77 to retain certain data for specified minimum periods.
• Right to Restriction of Processing: You may request that bets77 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is contested.
• Right to Data Portability: You may request that bets77 provide your personal data in a structured, commonly used, and machine-readable format for transfer to another data controller.
• Right to Object: You may object to processing of your personal data based on legitimate interests, and you may opt out of marketing communications at any time through your account notification settings or by contacting support.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

To exercise any of the above rights, please contact bets77 at [email protected] with your full name, registered email address, and a description of your request. bets77 will respond within thirty (30) days. We may require identity verification before actioning any data subject request.

Minors

bets77 does not knowingly collect personal data from individuals under the age of 21. The bets77 platform is strictly intended for adults aged 21 and above. Age verification is conducted as part of the registration and KYC process.

If bets77 becomes aware that personal data has been collected from an individual under 21, the Account will be immediately suspended, all data associated with the minor will be deleted except where retention is required by law, and any deposits will be returned to the payment source used.

If you are a parent or guardian and believe that a minor in your care has registered a bets77 Account, please contact us immediately at [email protected] with the details of the Account so that appropriate action can be taken without delay.

International Data Transfers

The bets77 platform is operated by infrastructure and third-party service providers whose servers may be located in jurisdictions outside Pakistan. Where personal data is transferred to countries that do not provide an equivalent level of data protection to that available in the country of data origin, bets77 implements appropriate safeguards including contractual data protection clauses binding the recipient to data protection standards consistent with those described in this Policy.

bets77's third-party game software providers, in particular, operate certified gaming infrastructure that may be hosted internationally. The transfer of game session data to these providers is governed by contractual arrangements that require them to maintain appropriate technical and organisational security measures.

Third-Party Links & Services

The bets77 platform may contain references or links to third-party services such as payment processing portals operated by JazzCash, EasyPaisa, or banking institutions. When you leave the bets77 platform to access a third-party service, that third party's own privacy policy governs the collection and use of any data you provide to them.

bets77 is not responsible for the privacy practices of third-party services and recommends that you review the privacy policies of any third-party platform before providing personal data through it.

Changes to This Privacy Policy

bets77 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational requirements. Material changes — those that significantly affect how we collect or use your personal data — will be communicated to registered players via the registered email address no less than 14 days before the change takes effect.

The effective date at the top of this document indicates the version currently in force. We recommend reviewing this Privacy Policy periodically. Continued use of the bets77 platform following the publication of an updated Policy constitutes acceptance of the revised terms, except where your explicit consent is required for new processing activities.

Contact & Data Inquiries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bets77, please contact us using the details below. Our support team is available 24/7 and our data protection contacts aim to acknowledge all privacy-related inquiries within 48 hours.

For further information about your rights and bets77's obligations regarding your personal data, please also refer to our Terms & Conditions and our Responsible Gaming page.